Shipping policy
At Heuningby Jewelry, we aim to deliver your stainless steel jewelry quickly and securely with the help of The Courier Guy. Below you’ll find all the details about our shipping process, costs, and timelines.
Shipping Carrier
We use The Courier Guy as our trusted delivery partner to ensure your jewelry arrives safely and on time.
Shipping Rates
• Courier Guy Locker to Locker: Choose this option to have your package delivered to the nearest Courier Guy locker. It’s a convenient and budget-friendly choice, allowing you to collect your order at a time that suits you. You’ll receive a notification once your package is ready for pickup.
Cost: R80
• Courier Guy Locker to Door: This option delivers your order directly from a Courier Guy locker to your door. It’s the ideal choice for those who want the convenience of home delivery without needing to visit a locker.
Cost: R120
• Free Shipping: Orders over R1000 qualify for free standard shipping.
Delivery Time
Orders are typically processed and shipped within 3-5 business days. Once shipped, delivery usually takes 3-5 days.
Please note that delivery times may vary during holidays or peak periods.
Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email, allowing you to track your shipment through The Courier Guy’s website. You can find their website here: https://thecourierguy.co.za
Shipping Address
Ensure that the shipping address provided is correct. Heuningby Jewelry is not responsible for delays or losses due to incorrect or incomplete address information.
Delayed or Lost Shipments
While The Courier Guy strives for timely deliveries, unexpected delays can sometimes occur. If your package hasn’t arrived within the expected timeframe, please contact The Courier Guy, and they will assist in resolving the issue.
Damaged Items
If your jewelry arrives damaged due to shipping, please get in touch with us within 3 days of receiving the item. We’ll work with you to resolve the issue promptly.
Contact Us
For any questions or concerns about shipping, please reach out to us at admin@heuningbyjewelry.co.za. We’re here to make your shopping experience smooth and enjoyable!
Thank you for choosing Heuningby Jewelry—we’re excited to be a part of your style journey!